privacy policy

At Sark textile we are committed to protecting and respecting the privacy of our website visitors. This policy sets out how we will treat your personal information.

what information do we collect?

We may collect, store and use information about your computer and about your visits to and use of this website (including IP addresses, geographical locations, browser types and versions, operating systems, referral sources, length of visits, page views, website navigation paths).
We may also store and use information relating to any transactions carried out between you and us on or in relation to this website and information relating to any purchases you make of our goods or services (including names, email addresses, postal addresses, telephone numbers).
We may also store information that you provide to us for the purpose of registering with us (including names, email addresses, postal addresses, telephone numbers).
As well as information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including names, email addresses, postal addresses, telephone numbers).
At no given time will any of your personal information be given out to a third party or disclosed whatsoever.

cookies

A cookie enables the web server to identify and track the web browser. Cookies consists of information sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. We use session cookies on the website. Session cookies will be deleted from your computer when you close your browser. We will use the session cookies for the following purposes: to keep track of you whilst you navigate the website, and to keep track of the contents of your shopping cart.
We use persistent cookies on the website. Persistent cookies will remain stored on your computer until deleted, or until they reach their specified expiry dates. We will use the persistent cookies for the following purposes: to enable our website to recognise you when you visit, and to remember your preferences relating to the use of our website.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: https://www.google.com/privacypolicy.html

USING YOUR PERSONAL INFORMATION

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information for the following purposes.
In the administration of the website.
To improve your browsing experience by personalising the website.
To enable your use of the services available on the website.
To send goods purchased via the website.
To send to you marketing communications relating to our business, which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications).
To deal with enquiries and complaints made by or about you relating to the website.

DISCLOSURES

We may disclose your personal information in the following circumstances.
To the extent that we are required to disclose information by law.
In connection with any legal proceedings or prospective legal proceedings.
In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
Except as provided in this privacy policy – we will not provide your information to third parties of any kind.

SECURITY OF YOUR PERSONAL INFORMATION

We will take the highest level of precaution, in accordance with Industry Standards to prevent the loss, misuse or alteration of your personal information. However, whilst we take all the necessary steps to exclude viruses from this website, we cannot guarantee that such attempts will be successful and therefore we cannot accept liability for such viruses. We recommend that you take all the safeguards necessary before downloading information from our website or any other ecommerce site.
We will store all the personal information you provide on our secure password and firewall protected servers.
Of course, data transmission over the Internet is inherently insecure and unfortunately we cannot guarantee the security of data sent over the Internet.
Please ensure that your password and user details are kept confidential. At Sewing-sanctuary wholesale we will not ask you for your password (except when you log in to the website) and therefore will not take any responsibility for any misuse.

POLICY AMENDMANTS

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

WHOLESALE REGISTRATION

Online ordering is currently only available to registered customers of Sark Textile Fabrics. If you are interested in becoming a customer, please take a few moments to complete the form below. Once submitted a Sark Textile staff member will review your application to determine eligibility for a wholesale account. You will be notified of your account status via email within 2 business days.

what IS NEEDED TO SET UP A NEW ACCOUNT?

    • Account holder name
    • Company name
    • Business website
    • Contact details
    • Address
    • VAT number if applicable

what is the order minimum?

• £300 first time transaction minimum purchase.
• Over £1500 order free carriage
• Under £1500 we charge carriage

Sark Partnership Ltd trading as Sewing-Sanctuary is registered in England & Wales
1 High St, Midsomer Norton, Radstock BA3 2LE

     Company Registration Number : 10734528
     VAT Registration No : 314240352
     Telephone Number : 01761412849
     Email : sewing-sanctuary.com

FAULTY ITEMS

In the unfortunate event of an item being faulty, please notify us within 7 days of receipt. Customer Services Team on 01761 412849 or email sewing-sanctuary.com. We will replace the item where possible or offer a full refund.
We will refund any original postage on a faulty item and ensure you are reimbursed for standard return postage on the item.
No claims or returns allowed without prior authorization.
No claims allowed once a fabric has been cut.

incorrect items

If you receive an incorrect item, please contact our Customer Services Team on 01761 412849 or email sewing-sanctuary.com and they will arrange for the correct item to be posted to you.

Process

Once you have received an email to confirm your parcel has been received by us, we will process the refund within 2-5 working days. Please note that this can sometimes take longer to appear in your bank account.